Audio devices

You can apply for some of our devices directly for yourself using the form on this page - click 'request a device for myself'.

If you are requesting a device on behalf of a family member or friend - click 'request a device for someone else'.

If you want one of our Alexa devices or some of our children's devices, you'll need a sight loss or other support professional to complete the form in order to refer you. This could be an Eye Clinic Liaison Officer, rehab worker, doctor, teacher or anyone else in a support role. They should click 'request a device for someone else' and use this form to make the referral.

Audio devices that require a professional referral will state this in their description.

We want to make sure everyone has the device that will make the biggest difference to their lives. In order to ensure our support reaches all those who need us, we don't give people more than one audio device. If you already have an audio device from us but think something else would suit you better, please complete our audio device application form explaining the situation. 

If we replace your device and it's still in good working order we may ask you to return it to us at:

British Wireless for the Blind Fund
C/O Oban Delivery Office
Albany Street
Oban
PA34 4AA

If your device is faulty, we ask that you please recycle it on our behalf. If you have an old device in good condition and in its original packaging that is no longer required, please get in touch to organise a return.\

Our return address is:

British Wireless for the Blind Fund
C/O Oban Delivery Office
Albany Street
Oban
PA34 4AA

For all Alexa devices, or if you are unsure if a device should be returned, please get in touch.

If you think you could benefit from a new device to replace the one you no longer want, please don’t hesitate to get in touch by completing our audio device application form.

You may have noticed that we are no longer supplying Concerto 3 audio devices. While we have long known this device is no longer in production, a supply issue beyond our control means stocks have diminished more quickly than expected.

We know that the Concerto 3 has brought much joy to many in our community and some people may be disappointed by this news. If you would like to talk about alternative devices to meet the needs of someone you support, please contact us.

If you think you would benefit from one of our devices that requires a professional referral, but you don't know who can do this for you, please get in touch.

You contact us on info@blind.org.uk or 01622 754757, and we'll be happy to advise you on getting the referral you need.

Our waiting times vary depending on demand and stock levels.

Once you apply for a device, you should receive an email stating how long you can expect to wait to receive your equipment.

Our final delivery of 2025 will be arriving by 13 December. If you have not received your order by them, you can expect it to be delivered after the 5 January 2026. Please be aware that we cannot guarantee applications made now will be fulfilled before Christmas.

To get one of our devices, you need to be: 

• resident in the UK 
• living with sight loss.

You also need to be receiving one of the following benefits: 

• Disability Living Allowance (DLA) 
• Personal Independent (PIP) or Attendance Allowance (AA) 
• Adult Disability Payment (ADP) 
• any means-tested benefit 
• a parent or guardian receiving one of these benefits (if the person receiving the device is under 18).

Our audio devices are available for people of all ages and our range now includes devices specially selected for children. 

If you are unsure whether you are eligible, please get in touch.