Telephone support volunteer
- Voluntary - expenses paid
- Part-Time
- Home based
- Volunteer
Would you like to use your people skills to make a difference to people living with sight loss? We are looking for a patient and caring person to provide over the phone support to our recipients.
About Visably
At Visably, we believe access to audio can be life changing for someone living with sight loss. We give audio devices for free and for life to people living with sight loss in the greatest financial need. And our easy-to-use apps and skills unlock a world of audio content on the internet for people who might otherwise struggle to access it.
About the role
To provide friendly follow‑up calls to BWBF recipients, ensuring their equipment has arrived safely, they know how to get started, and they feel supported.
Volunteers also help with simple admin tasks such as logging call outcomes.
Responsibilities:
- Calling recipients after they receive their BWBF equipment
- Checking that the item arrived safely and in good condition
- Asking whether they need help getting started or have any concerns
- Recording call notes accurately in BWBF’s admin system
- Conveying any issues to BWBF staff
- Maintaining confidentiality and follow BWBF guidelines
About you
- Warm, patient, and confident on the phone
- Good listener with a friendly, reassuring manner
- Comfortable using simple online forms or spreadsheets
- Reliable and able to follow procedures
- Empathy for people living with sight loss
- No previous experience needed — full training provided
Location and time commitment
- Fully remote — volunteers can be based anywhere in the UK
- Flexible hours: calls can be made at times that suit you (within reasonable daytime hours)
- Typically 2–4 hours per week, but completely flexibl
What you'll gain
- Make a meaningful difference to people who may be isolated or vulnerable.
- Build confidence in communication and admin skills.
- This is flexible volunteering you can do from home and you'll join a supportive, purpose‑driven charity community.
- Travel or phone expenses are reimbursed (if applicable).
How to apply
If you'd like to volunteer, please complete the short form below.
Or to find out more, email: sam@blind.org.uk